TatamiTime Support

Write to us at radek.bryknar@gmail.com; we usually answer within two working days.

This is a translation. The Czech version of this page is the binding one.

Frequent questions

How do I delete my account?

In the app: Profile → Settings → Delete account. The account is deleted at once and for good. What is deleted and what stays is described on the page Deleting your account and data.

How do I report inappropriate content or a person?

Tap the three dots on a post, a comment, a message, an announcement, a seminar or on a profile and choose Report. We review reports within 24 hours. You can also block anyone.

How do I pay for a pass?

There are no payments in the app. "Buy" sends the gym a request; you pay at the gym, at the reception or to a coach, and the gym confirms the payment in the app.

My gym is missing from the app or its details are wrong.

Write to us. The owner can take the gym over right in the app, on the gym's page, and then manages its details themself.

I am not getting notifications.

Check Settings → TatamiTime → Notifications on your phone, and Profile → Settings → Notifications in the app.